What was your professional career like?
I was initially a sales employee in internal technical service, then switched to field service and was later the deputy manager of an engineering and sales office. I have been working at ARCA as a sales manager in field service for West Germany since 2020.
Do you enjoy working in a team?
The team is the backbone for my daily work outside at the customer. Only together can we meet customer requirements by offering and ultimately delivering ARCA products of the desired quality. We pull in the same direction to achieve our goals.
What makes working at ARCA special? What is typical for ARCA?
Internal: ARCA has a flat hierarchy with fast decision-making routes. Cross-departmental work is mandatory, that way we get an insight into the processes of our colleagues and can interact together.
External: We let the customer explain the processes to us and offer the optimal technical and commercial solution for his application. We are customer-oriented, we motivate and support each other.
After Corona – how do you like to work the most? In home office, at the office or both?
For me personally, the question doesn’t arise, because as a sales representative I am used to working from home. During the pandemic, I missed the personal contact with colleagues and customers. Discussing tasks together at the table is always a great inspiration for me.
What do you regard as success?
For me, success is when we can continuously inspire our customers as a competent partner. For me, competence means that we are technically competent, reliable, focused and binding.
Which values are close to your heart, also in your working life?
- Authenticity in my actions, thoughts, speech and feelings
- Identification with my tasks.
- Responsible, entrepreneurial action.
What was the best advice that you ever received?
To remain true to my values and to live them. When the wind of change comes, do not seek out the safe haven, but set sail.
What was the biggest obstacle that you were able to overcome?
At the beginning of the pandemic I had to restructure my sales tasks and collaboration with customers and colleagues within a short period of time and reorganise myself.
Together we have found new ways of communication and used them effectively. Many of the ways found will permanently change our working world.
What is important in your work or what would you like to say to others at this point?
As a sales representative, I can be the face of ARCA at the forefront. For me, conveying this image (professionally and personally) is both pride and responsibility.
All of us, no matter in which position, are responsible for leaving a lasting, positive impression of ARCA Regler GmbH with our customers.
What prompted you to choose your job?
For me, ARCA is a control valve manufacturer that manages the technical balancing act between standard valves and special valves. We close the gap so that our customers receive a technically high-class and high-quality complete valve package from a single source.
What do you do differently from the people around you?
I can’t judge whether I’m doing something worse, better, or just different from others. However, I am convinced that I have not done everything wrong. Not all of my roads were straight – even via detours you get to the destination, maybe this is the more interesting way.
Does ARCA support you in your further development and in reconciling your private and professional life in the best possible way?
Especially as a family business, ARCA Regler GmbH is very aware of social responsibility. The professional and personal development of committed and motivated employees is supported. The focus is on people.
What do you particularly enjoy about your work?
“Sharing knowledge is power” (Jimmy Wales). At ARCA, we are in close technical and personal contact with our customers and colleagues. We share common experiences, exchange successes and lesser successes. We learn through our work together and improve with every step forward.
Would you like to pass on anything else?
I am privately interested in many things: family, garden, handicrafts, motorcycling, BBQ, dancing. My sporting activities, especially running and cycling, require me to go to my mental and physical limits. In the end there is the joy and pride in what has been achieved. This balance to my daily work helps me to keep a clear head, to focus myself and to work in a goal-oriented manner.